Intercom Fin AI Agent
Intercom says third-party AI providers used for Fin are contractually restricted from using customer data to train or improve their models, and Inputs and Outputs are treated as customer data.
Third-party providers may not train on customer data. Customers choose which help-center and knowledge content Fin can use to answer questions.
No opt-out is required for the stated third-party training baseline. Administrators control Fin enablement and which content sources are available.
Fin can use private support content under customer configuration. Feature-specific paths such as Fin Vision have separate temporary image handling.
The reviewed Fin materials do not provide one universal retention period for every Fin path. Fin Vision images are described as temporarily stored and automatically deleted after a short period.
Intercom's additional product terms tell customers to independently evaluate outputs, including by human review, rather than describing a vendor-side review of every conversation.
Foundational reference pages for teams adopting, deploying, and operating production AI with inspectable controls.