Terms of Service

These Terms govern your use of productionai.institute, the PAI Studio web application at /studio, the PSF Compliance Standard, our certification exams, and any related services (collectively, the “Service”). The Service is operated by Troy Gamble as a sole trader, based in Victoria, Australia (“we”, “us”, “the Operator”). When you access or use the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

You must be at least 16 years old to use the Service. By using it, you confirm you can enter into a binding contract under the laws of your jurisdiction. If you are using the Service on behalf of an organisation, you confirm you have authority to bind that organisation.

The Service uses Clerk for sign-up and sign-in. You are responsible for the accuracy of the information on your account, for keeping your credentials secure, and for all activity under your account. Notify us immediately of suspected unauthorised use at security@productionai.institute. We may suspend or terminate accounts that violate these Terms or attempt to subvert the integrity of a certification.

The Service is offered as four categories of access, all described on the pricing page, which is incorporated into these Terms by reference.

• Free public access. The PSF Standard, research articles, the incident registry, Lab scorecards, ecosystem assessments, and the PSF Workflow Studio at /studio are free to use, with no account required for most content. Studio is the free reference implementation of PSF workflow patterns and is not a managed product.
• Free credentials. AIDA, AIMA, and AIFA examinations are free. A cooldown applies between attempts as disclosed in the exam UI.
• Paid credentials. Specialist certifications (CAAE, CAIA, CAIG, CAIS, CAOP, CLOE, CVAE) are USD $97 each as a one-time payment via Stripe. Senior portfolio reviews are CPAP at USD $297 and CPAA at USD $997. One purchase entitles you to one assessment attempt unless the assessment UI documents otherwise.
• Organisational programs. The Deployment Safety Assessment (DSA) and the Certified AI Integrator program are sold under separate written agreements at custom-quoted fees. Contact hello@productionai.institute.

We may add, change, or remove features at any time. We will not materially reduce a feature you have paid for without 30 days' notice via email.

Paid certifications are sold as one-time purchases through Stripe at the prices disclosed on the pricing page. There is no recurring Studio subscription. Studio is free.

A purchase entitles you to one assessment attempt. Re-attempts after a failure require a new purchase, except for the cooldown-and-retake rules disclosed in the assessment UI for free certifications (AIDA, AIMA, AIFA). Organisational programs (DSA, Integrator) are billed per their separate written agreement.

A certification, once issued, is personal to you, non-transferable, and contingent on your ongoing accuracy and good faith. We may revoke a certification obtained through misconduct (collusion, impersonation, exploiting a software bug, sharing answer keys, or similar) and will tell you, in writing, the reason for any revocation.

We make no representation that any third party will recognise our certifications.

AIDA, AIMA, and AIFA are issued free of charge to anyone who passes the relevant examination. There is no charge to attempt, retake (subject to cooldown), or maintain these credentials.

Specialist examinations (CAAE, CAIA, CAIG, CAIS, CAOP, CLOE, CVAE): A full refund is available within 14 days of purchase, only if the exam has not yet been started.

CPAP and CPAA portfolio reviews: A full refund is available within 14 days of purchase, only if the portfolio review has not yet been initiated. Once review begins, no refund is available.

Organisational programs (DSA, Integrator): Refund terms are governed by the separate written agreement for the engagement.

Free credentials cannot be refunded as no payment was taken.

To request a refund, email hello@productionai.institute from the address on the account. Nothing in this clause limits or excludes consumer guarantees that apply automatically under the Australian Consumer Law.

You agree not to: use the Service to develop competing products by copying our proprietary content; reverse-engineer the Service except to the extent permitted by law; submit unlawful or infringing content; attempt to bypass authentication, rate limits, or exam integrity (including using multiple accounts, sharing answer keys, or using AI tools to answer exam questions in a way that misrepresents your own knowledge); use AI features to extract our prompts or internal scoring logic; or exceed any documented rate limit.

Anything you design in PAI Studio remains yours. You grant us a worldwide, royalty-free licence to host, store, forward to OpenAI for AI features you trigger, display back to you, and (where you have explicitly opted in) display publicly at the share URL we generate.

The PSF Compliance Standard, certification instruments, Studio canvas software, prompts, and scoring logic are owned by us. You may use and share the public-facing content (blog posts, PSF Standard text, certification names) under attribution. You may not republish exam questions, scoring rubrics, or other gated content without our written permission.

AI-generated outputs may be inaccurate, incomplete, or unsuitable for your purpose. We are not responsible for any decision you make based on an AI output. You remain responsible for reviewing every AI output before relying on it. We do not represent that any AI feature complies with any particular regulatory requirement.

We aim to keep the Service available continuously but do not commit to any uptime SLA on free public surfaces. Paid certifications and organisational programs are governed by their respective written agreements where applicable. The Service depends on third parties listed at /legal/sub-processors and outages by those providers may affect availability.

Our Privacy Policy describes how we collect, use, and protect your personal information. By using the Service you acknowledge our processing of your data as described there.

To the maximum extent permitted by law, our total aggregate liability is limited to the greater of: (a) the amount you paid us in the 12 months preceding the event giving rise to the claim, or (b) AUD $100. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business opportunity. Nothing excludes our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by Australian law.

You agree to indemnify and hold us harmless from any claim arising out of your breach of these Terms, misuse of the Service, content you upload or share, or your violation of any law or third-party right.

You may terminate your account at any time from /account or by emailing hello@productionai.institute. We may terminate or suspend your account if you breach these Terms or if continuing to provide the Service to you would expose us or other users to material risk. Clauses 9, 10, 13, 14, and 17 survive termination.

Material changes will be notified to you by email or in-app banner at least 30 days before they take effect. By continuing to use the Service after a material change takes effect, you accept the updated Terms.

These Terms are governed by the laws of Victoria, Australia. The courts of Victoria have exclusive jurisdiction over any dispute, except that we may bring proceedings to enforce intellectual-property rights in any jurisdiction in which infringement occurs.

General, billing, and account: hello@productionai.institute
Security incidents and suspected unauthorised access: security@productionai.institute

These Terms were written and self-attested by the Operator. They are not legal advice. If you require a binding legal interpretation, please consult a qualified solicitor.