Terms of Service

These Terms govern your use of productionai.institute, the PAI Studio web application at /studio, the Production Safety Framework, public risk-intelligence resources, credentials, advisory support, and any related services (collectively, the “Service”). The Service is operated by Troy Gamble as a sole trader, based in Victoria, Australia (“we”, “us”, “the Operator”). When you access or use the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

You must be at least 16 years old to use the Service. By using it, you confirm you can enter into a binding contract under the laws of your jurisdiction. If you are using the Service on behalf of an organisation, you confirm you have authority to bind that organisation.

The Service uses Clerk for sign-up and sign-in. You are responsible for the accuracy of the information on your account, for keeping your credentials secure, and for all activity under your account. Notify us immediately of suspected unauthorised use at security@productionai.institute. We may suspend or terminate accounts that violate these Terms or attempt to subvert the integrity of an assessment, credential, or protected service.

The Service includes public access, account-based utilities, credential or assessment features where available, and advisory or institutional support described on current service pages, including /access.

• Free public access. Public risk briefings, watch surfaces, AI data-use records, AI Right to Know resources, research, the Production Safety Framework, and PAI Studio are available without payment unless a page states otherwise.
• Account-based utilities. Some tools, saved views, submissions, or verification features may require an account.
• Credentials and assessments. Free and paid credential or assessment routes may be offered. The current page for that route controls availability, fee, attempt rules, and review process.
• Advisory and institutional support. Advisory, monitoring, and private evidence review are handled by request or written agreement unless a current page offers self-service purchase.

We may add, change, or remove features at any time. We will not materially reduce a feature you have paid for without 30 days' notice via email.

Where paid access is offered, payment may be handled through Stripe or by separate written agreement. The current route or agreement controls the fee, inclusions, refund rules, and delivery scope.

A credential or assessment purchase, where offered, entitles you to the attempt or review described on the relevant page. Re-attempts after a failure may require a new purchase unless the route documents otherwise.

A certification, once issued, is personal to you, non-transferable, and contingent on your ongoing accuracy and good faith. We may revoke a certification obtained through misconduct (collusion, impersonation, exploiting a software bug, sharing answer keys, or similar) and will tell you, in writing, the reason for any revocation.

We make no representation that any third party will recognise our certifications.

PAI does not currently offer certification examinations or issue new credentials. Previously issued PAI credentials remain subject to these terms and available through the public verification service.

Specialist examinations (CAAE, CAIA, CAIG, CAIS, CAOP, CLOE, CVAE): A full refund is available within 14 days of purchase, only if the exam has not yet been started.

CPAP and CPAA portfolio reviews: A full refund is available within 14 days of purchase, only if the portfolio review has not yet been initiated. Once review begins, no refund is available.

Advisory or institutional support: Refund terms are governed by the current service page or separate written agreement for the engagement.

Where no payment was taken, no refund is due.

To request a refund, email hello@productionai.institute from the address on the account. Nothing in this clause limits or excludes consumer guarantees that apply automatically under the Australian Consumer Law.

You agree not to: use the Service to develop competing products by copying our proprietary content; reverse-engineer the Service except to the extent permitted by law; submit unlawful or infringing content; attempt to bypass authentication, rate limits, or exam integrity (including using multiple accounts, sharing answer keys, or using AI tools to answer exam questions in a way that misrepresents your own knowledge); use AI features to extract our prompts or internal scoring logic; or exceed any documented rate limit.

Anything you design in PAI Studio remains yours. You grant us a worldwide, royalty-free licence to host, store, forward to OpenAI for AI features you trigger, display back to you, and (where you have explicitly opted in) display publicly at the share URL we generate.

The Production Safety Framework, certification instruments, Studio canvas software, prompts, and scoring logic are owned by us. You may use and share the public-facing content under attribution. You may not republish exam questions, scoring rubrics, or other gated content without our written permission.

AI-generated outputs may be inaccurate, incomplete, or unsuitable for your purpose. We are not responsible for any decision you make based on an AI output. You remain responsible for reviewing every AI output before relying on it. We do not represent that any AI feature complies with any particular regulatory requirement.

We aim to keep the Service available continuously but do not commit to any uptime SLA on free public surfaces. Paid services are governed by their current service terms or written agreements where applicable. The Service depends on third parties listed at /legal/sub-processors and outages by those providers may affect availability.

Our Privacy Policy describes how we collect, use, and protect your personal information. By using the Service you acknowledge our processing of your data as described there.

To the maximum extent permitted by law, our total aggregate liability is limited to the greater of: (a) the amount you paid us in the 12 months preceding the event giving rise to the claim, or (b) AUD $100. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business opportunity. Nothing excludes our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by Australian law.

You agree to indemnify and hold us harmless from any claim arising out of your breach of these Terms, misuse of the Service, content you upload or share, or your violation of any law or third-party right.

You may terminate your account at any time from /account or by emailing hello@productionai.institute. We may terminate or suspend your account if you breach these Terms or if continuing to provide the Service to you would expose us or other users to material risk. Clauses 9, 10, 13, 14, and 17 survive termination.

Material changes will be notified to you by email or in-app banner at least 30 days before they take effect. By continuing to use the Service after a material change takes effect, you accept the updated Terms.

These Terms are governed by the laws of Victoria, Australia. The courts of Victoria have exclusive jurisdiction over any dispute, except that we may bring proceedings to enforce intellectual-property rights in any jurisdiction in which infringement occurs.

General, billing, and account: hello@productionai.institute
Security incidents and suspected unauthorised access: security@productionai.institute

These Terms were written and self-attested by the Operator. They are not legal advice. If you require a binding legal interpretation, please consult a qualified solicitor.