People should not have to stitch together five policy pages to get one answer.
Choose a product and generate a calm, useful ask: support email, public post, or procurement questions. The point is clearer answers, not louder theatre.
Email or support ticket
For people who want a calm, serious answer from the provider.
Hello Atlassian team,
I am trying to understand the public data-use posture for Atlassian Rovo & Intelligence.
Could you publish or point me to one plain-language disclosure that clearly states:
- whether prompts, files, chats, or other user content are used to train or improve AI models
- whether the answer depends on user or administrator settings
- how to opt out where applicable
- what is said about retention and human review
The Production AI Institute's AI Data Use Index currently records the public answer as: "Atlassian says customer inputs and outputs are not retained or used by third-party LLM providers for training, while Atlassian may use contributed metadata to fine-tune Atlassian-hosted open-source models subject to data contribution settings."
A clearer single disclosure would help users, buyers, and reviewers understand the product without stitching together multiple policy pages.
Thank you.
Public post
For people who want to ask in public without sounding unserious.
I want a clearer public answer from Atlassian about how Atlassian Rovo & Intelligence uses people's data for AI training, opt-outs, retention, and human review.
Current public summary from the PAI AI Data Use Index:
"Atlassian says customer inputs and outputs are not retained or used by third-party LLM providers for training, while Atlassian may use contributed metadata to fine-tune Atlassian-hosted open-source models subject to data contribution settings."
People should not have to guess.
https://www.productionai.institute/ai-data-use/atlassian-rovo
Buyer questions
For organisations that need procurement-grade clarity before approval.
Ask Atlassian to answer these questions for Atlassian Rovo & Intelligence:
1. What exact customer or user data categories may be used to train or improve AI models?
2. Which defaults apply by plan, region, or account type?
3. Which settings change the answer, and who controls them?
4. What retention applies to prompts, files, outputs, and metadata?
5. When can humans review the content?
6. Where is the single public disclosure a buyer can rely on?
PAI reference: https://www.productionai.institute/ai-data-use/atlassian-rovo