People should not have to stitch together five policy pages to get one answer.
Choose a product and generate a calm, useful ask: support email, public post, or procurement questions. The point is clearer answers, not louder theatre.
Email or support ticket
For people who want a calm, serious answer from the provider.
Hello Canva team,
I am trying to understand the public data-use posture for Canva.
Could you publish or point me to one plain-language disclosure that clearly states:
- whether prompts, files, chats, or other user content are used to train or improve AI models
- whether the answer depends on user or administrator settings
- how to opt out where applicable
- what is said about retention and human review
The Production AI Institute's AI Data Use Index currently records the public answer as: "Canva says privacy settings control whether general usage data and User Content can improve AI-powered features, and that Canva Education User Content is not used for AI training."
A clearer single disclosure would help users, buyers, and reviewers understand the product without stitching together multiple policy pages.
Thank you.
Public post
For people who want to ask in public without sounding unserious.
I want a clearer public answer from Canva about how Canva uses people's data for AI training, opt-outs, retention, and human review.
Current public summary from the PAI AI Data Use Index:
"Canva says privacy settings control whether general usage data and User Content can improve AI-powered features, and that Canva Education User Content is not used for AI training."
People should not have to guess.
https://www.productionai.institute/ai-data-use/canva
Buyer questions
For organisations that need procurement-grade clarity before approval.
Ask Canva to answer these questions for Canva:
1. What exact customer or user data categories may be used to train or improve AI models?
2. Which defaults apply by plan, region, or account type?
3. Which settings change the answer, and who controls them?
4. What retention applies to prompts, files, outputs, and metadata?
5. When can humans review the content?
6. Where is the single public disclosure a buyer can rely on?
PAI reference: https://www.productionai.institute/ai-data-use/canva