ServiceNow Now Assist
ServiceNow says Now Assist inference data is processed transiently in regional compute hubs and is not commingled with other customers, while optional data sharing for Now LLM improvement can be opted out in admin settings.
Runtime generative processing is described as deleted from compute hubs after response generation. A separate customer data-sharing program can contribute to Now LLM improvement unless the instance opts out.
Instance administrators with the required role can opt out of data sharing in Now Assist Admin settings. ServiceNow also documents Data Privacy masking before prompts leave the instance.
Only the prompt context needed for a skill leaves the instance. Permissions-aware retrieval and domain separation remain part of the control model.
ServiceNow says input and output used to generate a response are deleted from compute hubs after processing. Instance records, logs, and any retained shared-improvement datasets follow separate paths.
The reviewed documentation focuses on data sharing, masking, and architecture rather than one general human-review statement.
Foundational reference pages for teams adopting, deploying, and operating production AI with inspectable controls.