Zendesk AI
Zendesk says its proprietary non-generative ML may use sanitized customer-service data, while generative AI features use third-party models that are not trained on Zendesk service data.
Proprietary ML models may be trained using customer-service data after identifier exclusion and PII sanitization. Third-party LLM-powered generative features are stated not to train on Zendesk customer data.
No training opt-out for proprietary ML was identified in the cited disclosures. Zendesk provides PII-sanitization controls for AI-agent conversation flows.
For LLMs hosted on Zendesk-controlled infrastructure, the provider does not access Service Data. Direct OpenAI API use is described as zero-data-retention. AI-agent systems sanitize detected PII but Zendesk says removal from free text is not guaranteed to be complete.
No LLM provider stores Service Data to provide generative functionality under the cited generative-AI articles. Retention for Zendesk's own service data and proprietary ML datasets is not specified there.
The reviewed data-use articles do not provide one general human-review statement.
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