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https://www.productionai.institute/graph/events/evt-aiid-17

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Production AI Institute public record · AI Incident Database: Inappropriate Gmail Smart Reply Suggestions · observed 2019-06-01
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incident event
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AI Incident Database: Inappropriate Gmail Smart Reply Suggestions

Google's Gmail Smart Reply tool was over-recommending the response "I love you" in situations where it was deemed innappropriate.

AI Incident Database · Incident 17

Operator lens (medium): inspect D2 (output validation), D4 (observability), D6 (autonomy oversight).

Confidence
82%
Sources
3
Entities
2
Detected
detected 2605d ago

Event summary

Google's Gmail Smart Reply tool was over-recommending the response "I love you" in situations where it was deemed innappropriate.

D2D4D6

Linked entities

  • Google

    vendor | 70%

  • gmail-users

    organisation | 70%

Related graph edges

EdgeTypeConfidence
ent-vendor-google to ent-psf-d1maps to60%
ent-vendor-google to ent-psf-d1maps to60%
ent-vendor-google to ent-psf-d1maps to60%
ent-vendor-google to ent-psf-d2maps to60%
ent-vendor-google to ent-psf-d2maps to60%
ent-vendor-google to ent-psf-d2maps to60%
ent-vendor-google to ent-psf-d4maps to60%
ent-vendor-google to ent-psf-d4maps to60%
ent-vendor-google to ent-psf-d4maps to60%
ent-vendor-google to ent-psf-d6maps to60%
ent-vendor-google to ent-psf-d6maps to60%
ent-vendor-google to ent-psf-d6maps to60%

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Event dates

  • Happened 3 Nov 2015

  • Detected 1 June 2019

Sources

  • AI Incident Database - Incident 17

    secondary | checked 9 July 2026

    Open source
  • Computer, respond to this email: Introducing Smart Reply in Inbox by Gmail

    secondary | checked 1 June 2019

    Open source
  • Google changed Gmail's Smart Reply after AI kept suggesting I love you

    secondary | checked 1 June 2019

    Open source
Cite this record

"AI Incident Database: Inappropriate Gmail Smart Reply Suggestions." https://www.productionai.institute/graph/events/evt-aiid-17 (observed 2015-11-03; retrieved 2026-07-19). PAI.

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