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https://www.productionai.institute/graph/events/evt-aiid-396

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Production AI Institute public record · AI Incident Database: Transgender Uber Drivers Mistakenly Kicked off App for Appearance Change during Gender Transitions · observed 2022-11-15
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AI Incident Database: Transgender Uber Drivers Mistakenly Kicked off App for Appearance Change during Gender Transitions

Transgender Uber drivers reported being automatically deactivated from the app due to Real-Time ID Check failing to account for difference in appearance of people undergoing gender transitions.

AI Incident Database · Incident 396

Operator lens (medium): inspect D2 (output validation), D6 (autonomy oversight).

Confidence
78%
Sources
2
Entities
2
Detected
detected 1342d ago

Event summary

Transgender Uber drivers reported being automatically deactivated from the app due to Real-Time ID Check failing to account for difference in appearance of people undergoing gender transitions.

D2D6

Linked entities

  • uber

    organisation | 70%

  • transgender-uber-drivers

    organisation | 70%

Related graph edges

EdgeTypeConfidence
ent-aiid-uber to ent-psf-d2maps to60%
ent-aiid-uber to ent-psf-d2maps to60%
ent-aiid-uber to ent-psf-d2maps to60%
ent-aiid-uber to ent-psf-d6maps to60%
ent-aiid-uber to ent-psf-d6maps to60%
ent-aiid-uber to ent-psf-d6maps to60%
ent-aiid-uber to ent-psf-d2maps to60%
ent-aiid-uber to ent-psf-d2maps to60%
ent-aiid-uber to ent-psf-d2maps to60%
ent-aiid-uber to ent-psf-d6maps to60%
ent-aiid-uber to ent-psf-d6maps to60%
ent-aiid-uber to ent-psf-d6maps to60%

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Event dates

  • Happened 4 July 2018

  • Detected 15 Nov 2022

Sources

  • AI Incident Database - Incident 396

    secondary | checked 9 July 2026

    Open source
  • Some transgender drivers are being kicked off Uber’s app

    secondary | checked 15 Nov 2022

    Open source
Cite this record

"AI Incident Database: Transgender Uber Drivers Mistakenly Kicked off App for Appearance Change during Gender Transitions." https://www.productionai.institute/graph/events/evt-aiid-396 (observed 2018-07-04; retrieved 2026-07-19). PAI.

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