Printed from Production AI Institute public record

https://www.productionai.institute/graph/events/evt-aiid-418

Production AI Institute · Public recordRecord
Production AI Institute
Briefing
Briefing

Today's public AI briefing: what changed, what went wrong, and what the evidence says.

Open Briefing →
Today's AI briefingThe daily record of what changed and broke.Public record explorerSearch every incident, entity, and source.
Check
Check

Inspect tools, incidents, and data-use disclosures against the public record.

Open Check →
Check an AI toolWhat a tool actually does with your data.Run exposure checkTest your own stack against the record.Data-use indexDisclosures across the major AI tools.Incident registryDocumented production AI failures.
The Lab
The Lab

Independent research instruments: model and agent scorecards, moral-reasoning evals, and ecosystem assessments.

Open The Lab →
The LabHow frontier models and agents actually perform.AI Morality CompassTest models on hard moral cases.Agent readinessIs the agent ecosystem production-ready?Ecosystem assessmentsIndependent reviews of the AI stack.Model & agent evalsOpen evaluations and their results.Research libraryEvidence-led analysis and briefings.
Learn
Learn

The open standard, the tools built on it, and the research that interprets the record.

Open Learn →
The FrameworkThe open production safety framework, explained.AI Adoption GuideFive stages from gated access to safe autonomy.Production AI Deployment GuideBuild a governed production system on Microsoft or AWS.Five-Year Automation RoadmapSequence enterprise capability, controls, and value.WorkflowOS · open sourceBuild governed AI workflows.Workflow libraryReady-made governed workflows.InsightsResearch articles on the record.
Act
Act

Turn uncertainty into public evidence: ask, disclose, build evidence, or correct.

Open Act →
Ask for disclosureRequest a public data-use answer.Submit a correctionFlag something wrong or missing on the record.Save a watchTell PAI what to keep current for you.
Method
Method

How the public record is made, governed, corrected, cited, and kept independent.

Open Method →
How records are madeSourcing, review, and correction.
Check an AI tool
Record
Record
Check an AI tool
Production AI Institute public record · AI Incident Database: Uber Locked Indian Drivers out of Accounts Allegedly Due to Facial Recognition Fails · observed 2022-12-12
← Back to the public record explorer
incident event
Production AI public record - EditorialMethod →

AI Incident Database: Uber Locked Indian Drivers out of Accounts Allegedly Due to Facial Recognition Fails

Uber drivers in India reported being locked out of their accounts allegedly due to Real-Time ID Check's facial recognition failing to recognize appearance changes or faces in low lighting conditions.

AI Incident Database · Incident 418

Operator lens (medium): inspect D2 (output validation), D6 (autonomy oversight).

Confidence
82%
Sources
3
Entities
3
Detected
detected 1315d ago

Event summary

Uber drivers in India reported being locked out of their accounts allegedly due to Real-Time ID Check's facial recognition failing to recognize appearance changes or faces in low lighting conditions.

D2D6

Linked entities

  • uber

    organisation | 70%

  • azure-cognitive-services

    organisation | 70%

  • uber-drivers-in-india

    organisation | 70%

Related graph edges

EdgeTypeConfidence
ent-aiid-uber to ent-psf-d2maps to60%
ent-aiid-uber to ent-psf-d2maps to60%
ent-aiid-uber to ent-psf-d2maps to60%
ent-aiid-uber to ent-psf-d6maps to60%
ent-aiid-uber to ent-psf-d6maps to60%
ent-aiid-uber to ent-psf-d6maps to60%
ent-aiid-uber to ent-psf-d2maps to60%
ent-aiid-uber to ent-psf-d2maps to60%
ent-aiid-uber to ent-psf-d2maps to60%
ent-aiid-uber to ent-psf-d6maps to60%
ent-aiid-uber to ent-psf-d6maps to60%
ent-aiid-uber to ent-psf-d6maps to60%

Explore the graph

See this record in the relationship map alongside the entities, sources, and controls it connects to.

Open the public record explorer →

Event dates

  • Happened 13 Mar 2017

  • Detected 12 Dec 2022

Sources

  • AI Incident Database - Incident 418

    secondary | checked 9 July 2026

    Open source
  • Uber App में आ गई है बड़ी प्रॉब्लम! हेयर कट लिया या शेव बनाई तो हो जाएगी समस्या

    secondary | checked 12 Dec 2022

    Open source
  • Uber’s facial recognition is locking Indian drivers out of their accounts

    secondary | checked 7 Dec 2022

    Open source
Cite this record

"AI Incident Database: Uber Locked Indian Drivers out of Accounts Allegedly Due to Facial Recognition Fails." https://www.productionai.institute/graph/events/evt-aiid-418 (observed 2017-03-13; retrieved 2026-07-19). PAI.

Share on XShare on LinkedInCitation guide →
Public record

This record is maintained by PAI and free to cite. If something is wrong or missing, tell us. Corrections and source suggestions keep the record honest.

Share the record
Share on XShare on LinkedIn
Follow policy changes ->Save a watch ->Submit a correction
Records are free to cite. citation guidance.
PAI
Production AI Institute

The public record and operating memory for production AI: what changed, what broke, and what the evidence says.

WorkflowOS · open source (MIT)
Navigate
Briefing
OverviewToday's AI briefingPublic record explorer
Check
Check an AI toolRun exposure checkData-use indexIncident registry
The Lab
The LabAI Morality CompassAgent readinessEcosystem assessmentsModel & agent evalsResearch library
Learn
The FrameworkAI Adoption GuideProduction AI Deployment GuideFive-Year Automation RoadmapWorkflowOS · open sourceWorkflow libraryInsights
Act
Ask for disclosureSubmit a correctionSave a watch
Method & trust
How records are madeCorrectionsHow to citeContact
© 2026 Production AI Institute · CC BY 4.0
AboutPrivacyTermsSecurityGovernanceIndependence