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https://www.productionai.institute/graph/events/evt-aiid-549

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Production AI Institute public record · AI Incident Database: Fast Food Chains' AI Chatbots Failed to Assist Job Applicants with Scheduling Interviews · observed 2023-06-12
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AI Incident Database: Fast Food Chains' AI Chatbots Failed to Assist Job Applicants with Scheduling Interviews

McDonald's, Wendy's, and Hardee's AI chatbots deployed to pre-screen job candidates and schedule interviews reportedly ran into issues such as not giving useful submission instructions, failing to relay information to the manager, and scheduling an interview when the manager was not available.

AI Incident Database · Incident 549

Operator lens (medium): inspect D1 (input boundary), D2 (output validation), D6 (autonomy oversight).

Confidence
78%
Sources
2
Entities
5
Detected
detected 1133d ago

Event summary

McDonald's, Wendy's, and Hardee's AI chatbots deployed to pre-screen job candidates and schedule interviews reportedly ran into issues such as not giving useful submission instructions, failing to relay information to the manager, and scheduling an interview when the manager was not available.

D1D2D6

Linked entities

  • wendy's

    organisation | 70%

  • mcdonald's

    organisation | 70%

  • hardee's

    organisation | 70%

  • fast-food-job-applicants

    organisation | 70%

  • amanda-claypool

    organisation | 70%

Related graph edges

EdgeTypeConfidence
ent-aiid-wendy-s to ent-psf-d1maps to60%
ent-aiid-wendy-s to ent-psf-d1maps to60%
ent-aiid-wendy-s to ent-psf-d1maps to60%
ent-aiid-wendy-s to ent-psf-d2maps to60%
ent-aiid-wendy-s to ent-psf-d2maps to60%
ent-aiid-wendy-s to ent-psf-d2maps to60%
ent-aiid-wendy-s to ent-psf-d6maps to60%
ent-aiid-wendy-s to ent-psf-d6maps to60%
ent-aiid-wendy-s to ent-psf-d6maps to60%

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Event dates

  • Happened 5 Jan 2023

  • Detected 12 June 2023

Sources

  • AI Incident Database - Incident 549

    secondary | checked 9 July 2026

    Open source
  • I applied to McDonald's and 4 other fast food jobs, but the chatbots and automated process made it impossible for me to…

    secondary | checked 12 June 2023

    Open source
Cite this record

"AI Incident Database: Fast Food Chains' AI Chatbots Failed to Assist Job Applicants with Scheduling Interviews." https://www.productionai.institute/graph/events/evt-aiid-549 (observed 2023-01-05; retrieved 2026-07-19). PAI.

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