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https://www.productionai.institute/graph/sources/src-aiid-cite-475

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AI Incident Database - Incident 475

Source evidence cited by public records. This page shows where the source is used, its trust tier, and when it was last checked in the seed.

Trust tier
secondary
Linked records
4
Edges
3
Checked
checked 9d ago

Records using this source

  • mcdonald's

    entity | 15 Aug 2025 | 70%

    mcdonald's - organisation named in the AI Incident Database harm index.

  • ibm

    entity | 14 Aug 2025 | 70%

    ibm - organisation named in the AI Incident Database harm index.

  • mcdonald's-customers

    entity | 14 Aug 2025 | 70%

    mcdonald's-customers - organisation named in the AI Incident Database harm index.

  • McDonald's Reportedly Ends IBM Partnership After AI Drive-Thru Ordering Errors at U.S. Locations

    event | 14 Aug 2025 | 82%

    Between 2021 and mid-2024, McDonald's reportedly piloted an AI-enabled voice ordering system that was developed with IBM and based on its 2019 acquisition of Apprente. It was reportedly deployed at at over 100 U.S. drive-thrus. Social media posts alleged frequent misorders, such as adding unwanted items, mixing adjacent lane orders, and ignoring corrections. In June 2024, McDonald's confirmed it ended the IBM pilot, citing plans to explore alternative voice-AI vendors.

Source details

  • Type: research

  • Tier: secondary

  • Publisher: AI Incident Database

  • Last checked: 9 July 2026

Public URL

https://incidentdatabase.ai/cite/475/
Cite this record

"AI Incident Database - Incident 475." https://www.productionai.institute/graph/sources/src-aiid-cite-475 (observed 2026-07-09; retrieved 2026-07-18). PAI.

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