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'This is exactly why a person should take your order': Customer says McDonald's AI accidentally added 9 sweet teas to h…

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secondary
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checked 1250d ago

Records using this source

  • McDonald's Reportedly Ends IBM Partnership After AI Drive-Thru Ordering Errors at U.S. Locations

    event | 14 Aug 2025 | 82%

    Between 2021 and mid-2024, McDonald's reportedly piloted an AI-enabled voice ordering system that was developed with IBM and based on its 2019 acquisition of Apprente. It was reportedly deployed at at over 100 U.S. drive-thrus. Social media posts alleged frequent misorders, such as adding unwanted items, mixing adjacent lane orders, and ignoring corrections. In June 2024, McDonald's confirmed it ended the IBM pilot, citing plans to explore alternative voice-AI vendors.

Source details

  • Type: news

  • Tier: secondary

  • Publisher: dailydot.com

  • Last checked: 14 Feb 2023

Public URL

https://www.dailydot.com/irl/mcdonalds-ai-9-sweet-teas/
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"'This is exactly why a person should take your order': Customer says McDonald's AI accidentally added 9 sweet teas to h…." https://www.productionai.institute/graph/sources/src-aiid-report-2672 (observed 2023-02-14; retrieved 2026-07-18). PAI.

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