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https://www.productionai.institute/graph/sources/src-aiid-report-3983

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How not to use generative AI

Source evidence cited by public records. This page shows where the source is used, its trust tier, and when it was last checked in the seed.

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secondary
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1
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checked 730d ago

Records using this source

  • Erroneous Declined Transaction Notification by PayPal AI Assistant

    event | 18 July 2024 | 78%

    On July 13th, 2024, a user reported an incident involving PayPal's generative AI chatbot. The chatbot allegedly incorrectly informed the user of a declined transaction that never occurred, causing confusion and prompting a call to customer service for clarification. This false alert suggests a flaw in the AI system's reliability. The incident created unnecessary labor for both the user and PayPal's human support, demonstrating the potential harm of deploying generative AI wi…

Source details

  • Type: news

  • Tier: secondary

  • Publisher: wkiri.com

  • Last checked: 18 July 2024

Public URL

https://www.wkiri.com/today/?p=5563
Cite this record

"How not to use generative AI." https://www.productionai.institute/graph/sources/src-aiid-report-3983 (observed 2024-07-18; retrieved 2026-07-18). PAI.

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