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https://www.productionai.institute/graph/entities/aiid-air-canada

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Production AI Institute public record · air-canada · observed 2025-08-10
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air-canada

air-canada - organisation named in the AI Incident Database harm index.

Confidence
70%
Sources
3
Events
1
Observed
observed 394d ago
air-canada

What changed

A Canadian small claims tribunal reportedly ordered Air Canada to pay $812.02 in damages and court fees after its website chatbot allegedly provided inaccurate information about bereavement fare eligibility, leading a customer to overpay for flights. The tribunal reportedly found the airline responsible for information presented by its chatbot, rejecting the argument that the chatbot was a separate legal entity, and characterized the error as negligent misrepresentation.

  • Air Canada chatbot promised a discount. Now the airline has to pay it.https://www.washingtonpost.com/travel/2024/02/18/air-canada-airline-chatbot-ruling/
  • Air Canada must pay damages after chatbot lies to grieving passenger about discounthttps://www.theregister.com/2024/02/15/air_canada_chatbot_fine/
  • AI Incident Database - Incident 639https://incidentdatabase.ai/cite/639/

Timeline

  1. 10 Aug 2025Air Canada Chatbot Reportedly Provides Inaccurate Bereavement Fare Information, Leading to Customer Overpayment
    Incident82%
    • Air Canada chatbot promised a discount. Now the airline has to pay it.https://www.washingtonpost.com/travel/2024/02/18/air-canada-airline-chatbot-ruling/
    • Air Canada must pay damages after chatbot lies to grieving passenger about discounthttps://www.theregister.com/2024/02/15/air_canada_chatbot_fine/
    • AI Incident Database - Incident 639https://incidentdatabase.ai/cite/639/

PSF mapping

No PSF domains are mapped to this entity in the current public record.

Source trail (3)

primary · checked 21 Feb 2024

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secondary · checked 9 July 2026

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secondary · checked 21 Feb 2024

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Related records

Connected entities

standardPSF D2 — Output ValidationstandardPSF D6 — Human Oversight

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"air-canada." https://www.productionai.institute/graph/entities/aiid-air-canada (observed 2025-08-10; retrieved 2026-09-08). PAI.

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