Printed from Production AI Institute public record

https://www.productionai.institute/graph/entities/aiid-australian-department-of-human-services

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Production AI Institute public record · australian-department-of-human-services · observed 2023-06-27
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australian-department-of-human-services

australian-department-of-human-services - organisation named in the AI Incident Database harm index.

Confidence
70%
Sources
3
Events
1
Observed
observed 1127d ago
australian-department-of-human-services

What changed

Australian Department of Human Services (DHS)’s automated debt assessment system issued false or incorrect debt notices to hundreds of thousands of people, resulting in years-long lawsuits and damages to welfare recipients.

  • Centrelink's debt recovery system lacks transparency and treated some customers unfairly, ombudsman findshttp://www.abc.net.au/news/2017-04-10/centrelink-debt-recovery-system-lacks-transparency-ombudsman/8430184
  • Centrelink debt scandal: report reveals multiple failures in welfare systemhttps://www.theguardian.com/australia-news/2017/apr/10/centrelink-debt-scandal-report-reveals-multiple-failures-in-welfare-system
  • AI Incident Database - Incident 57https://incidentdatabase.ai/cite/57/

Timeline

  1. 27 June 2023Australian Automated Debt Assessment System Issued False Notices to Thousands
    Incident82%
    • Centrelink's debt recovery system lacks transparency and treated some customers unfairly, ombudsman findshttp://www.abc.net.au/news/2017-04-10/centrelink-debt-recovery-system-lacks-transparency-ombudsman/8430184
    • Centrelink debt scandal: report reveals multiple failures in welfare systemhttps://www.theguardian.com/australia-news/2017/apr/10/centrelink-debt-scandal-report-reveals-multiple-failures-in-welfare-system
    • AI Incident Database - Incident 57https://incidentdatabase.ai/cite/57/

PSF mapping

No PSF domains are mapped to this entity in the current public record.

Source trail (3)

primary · checked 1 June 2019

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secondary · checked 9 July 2026

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secondary · checked 1 June 2019

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"australian-department-of-human-services." https://www.productionai.institute/graph/entities/aiid-australian-department-of-human-services (observed 2023-06-27; retrieved 2026-07-28). PAI.

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