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https://www.productionai.institute/graph/entities/aiid-capita

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Production AI Institute public record · capita · observed 2024-10-22
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organisation
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capita

capita - organisation named in the AI Incident Database harm index.

Confidence
70%
Sources
2
Events
1
Observed
observed 686d ago
capita

What changed

AI-powered accessibility overlays on websites frequently mislabel or misinterpret content, in turn complicating navigation for blind users and others with disabilities. Users report that the AI tools interfere with screen readers and mislead them with inaccurate descriptions. The reported unreliability in these tools have prompted legal action, as the companies behind them seek compliance with accessibility laws.

  • Blind Internet Users Struggle With Error-Prone AI Aidshttps://www.ft.com/content/3c877c55-b698-43da-a222-8ae183f53078
  • AI Incident Database - Incident 830https://incidentdatabase.ai/cite/830/

Timeline

  1. 22 Oct 2024Error-Prone AI Accessibility Tools Reportedly Lead to Navigation Issues for Blind Internet Users
    Incident78%
    • Blind Internet Users Struggle With Error-Prone AI Aidshttps://www.ft.com/content/3c877c55-b698-43da-a222-8ae183f53078
    • AI Incident Database - Incident 830https://incidentdatabase.ai/cite/830/

PSF mapping

No PSF domains are mapped to this entity in the current public record.

Source trail (2)

secondary · checked 9 July 2026

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secondary · checked 22 Oct 2024

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"capita." https://www.productionai.institute/graph/entities/aiid-capita (observed 2024-10-22; retrieved 2026-09-08). PAI.

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