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https://www.productionai.institute/graph/entities/aiid-centrelink

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Production AI Institute public record · centrelink · observed 2025-11-19
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centrelink

centrelink - organisation named in the AI Incident Database harm index.

Confidence
70%
Sources
7
Events
3
Observed
observed 251d ago
centrelink

What changed

A large-scale phishing campaign allegedly impersonating Services Australia and Centrelink reportedly sent more than 270,000 fraudulent emails in 2025. Mimecast analysts reportedly say attackers (designated MCTO3001) used AI tools to generate highly convincing government-themed messages and evasion techniques, targeting vulnerable Australians and public institutions. Victims reportedly faced risks of credential theft and downstream digital exploitation.

  • Cybercriminals unleash fake Centrelink scam on vulnerable Australianshttps://www.smh.com.au/technology/cybercriminals-unleash-fake-centrelink-scam-on-vulnerable-australians-20251114-p5nfg2.html
  • AI Incident Database - Incident 1275https://incidentdatabase.ai/cite/1275/

Timeline

  1. 19 Nov 2025Purportedly AI-Enhanced Phishing Campaign Allegedly Impersonates Australian Government Services in Large-Scale Welfare Scam
    Incident78%
    • Cybercriminals unleash fake Centrelink scam on vulnerable Australianshttps://www.smh.com.au/technology/cybercriminals-unleash-fake-centrelink-scam-on-vulnerable-australians-20251114-p5nfg2.html
    • AI Incident Database - Incident 1275https://incidentdatabase.ai/cite/1275/
  2. 27 June 2023Australian Automated Debt Assessment System Issued False Notices to Thousands
    Incident82%
    • Centrelink's debt recovery system lacks transparency and treated some customers unfairly, ombudsman findshttp://www.abc.net.au/news/2017-04-10/centrelink-debt-recovery-system-lacks-transparency-ombudsman/8430184
    • Centrelink debt scandal: report reveals multiple failures in welfare systemhttps://www.theguardian.com/australia-news/2017/apr/10/centrelink-debt-scandal-report-reveals-multiple-failures-in-welfare-system
    • AI Incident Database - Incident 57https://incidentdatabase.ai/cite/57/
  3. 18 Apr 2023Australian Journalist Able to Access Centrelink Account Using AI Audio of Own Voice
    Incident78%
    • AI can fool voice recognition used to verify identity by Centrelink and Australian tax officehttps://www.theguardian.com/technology/2023/mar/16/voice-system-used-to-verify-identity-by-centrelink-can-be-fooled-by-ai
    • AI Incident Database - Incident 523https://incidentdatabase.ai/cite/523/

PSF mapping

No PSF domains are mapped to this entity in the current public record.

Source trail (7)

primary · checked 18 Apr 2023

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primary · checked 1 June 2019

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secondary · checked 9 July 2026

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secondary · checked 9 July 2026

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secondary · checked 9 July 2026

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secondary · checked 19 Nov 2025

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secondary · checked 1 June 2019

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Connected entities

standardPSF D2 — Output ValidationstandardPSF D6 — Human Oversight

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"centrelink." https://www.productionai.institute/graph/entities/aiid-centrelink (observed 2025-11-19; retrieved 2026-07-28). PAI.

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