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https://www.productionai.institute/graph/entities/aiid-kiri-wagstaff

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Production AI Institute public record · kiri-wagstaff · observed 2024-07-18
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kiri-wagstaff

kiri-wagstaff - organisation named in the AI Incident Database harm index.

Confidence
70%
Sources
2
Events
1
Observed
observed 740d ago
kiri-wagstaff

What changed

On July 13th, 2024, a user reported an incident involving PayPal's generative AI chatbot. The chatbot allegedly incorrectly informed the user of a declined transaction that never occurred, causing confusion and prompting a call to customer service for clarification. This false alert suggests a flaw in the AI system's reliability. The incident created unnecessary labor for both the user and PayPal's human support, demonstrating the potential harm of deploying generative AI wi…

  • How not to use generative AIhttps://www.wkiri.com/today/?p=5563
  • AI Incident Database - Incident 748https://incidentdatabase.ai/cite/748/

Timeline

  1. 18 July 2024Erroneous Declined Transaction Notification by PayPal AI Assistant
    Incident78%
    • How not to use generative AIhttps://www.wkiri.com/today/?p=5563
    • AI Incident Database - Incident 748https://incidentdatabase.ai/cite/748/

PSF mapping

No PSF domains are mapped to this entity in the current public record.

Source trail (2)

secondary · checked 9 July 2026

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secondary · checked 18 July 2024

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"kiri-wagstaff." https://www.productionai.institute/graph/entities/aiid-kiri-wagstaff (observed 2024-07-18; retrieved 2026-07-28). PAI.

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