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https://www.productionai.institute/graph/entities/incident-org-zillow

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Production AI Institute public record · Zillow · observed 2021-01-01
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Zillow

Zillow — organisation named in the Production AI Institute incident registry.

Confidence
72%
Sources
2
Events
1
Observed
observed 2076d ago
Zillow

What changed

Zillow's algorithmic home-buying programme (Zillow Offers) purchased homes at prices its model predicted would appreciate, then resold them for profit. The model failed to track rapidly changing market conditions in 2021. Zillow found itself holding 9,800 homes worth $2.7 billion, purchased at abov…

  • Zillow iBuying Algorithm Collapse — PAI incident recordhttps://www.productionai.institute/incidents/zillow-ibuying-collapse
  • Zillow Group — Q3 2021 results and Offers wind-downhttps://investors.zillowgroup.com/investors/news-and-events/news/news-details/2021/Zillow-Announces-Third-Quarter-2021-Financial-Results/default.aspx

Timeline

  1. 1 Jan 2021Zillow iBuying Algorithm Collapse
    Incident80%
    • Zillow iBuying Algorithm Collapse — PAI incident recordhttps://www.productionai.institute/incidents/zillow-ibuying-collapse
    • Zillow Group — Q3 2021 results and Offers wind-downhttps://investors.zillowgroup.com/investors/news-and-events/news/news-details/2021/Zillow-Announces-Third-Quarter-2021-Financial-Results/default.aspx

PSF mapping

D4D8

This entity's public record implicates D4-OBSERVABILITY-SIGNALS, D8-PROVIDER-FALLBACK-PLAN: inspect linked events and sources before changing production controls.

Source trail (2)

primary · checked 3 July 2026

↗

pai assessment · checked 3 July 2026

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Related records

Connected entities

standardPSF D4 — ObservabilitystandardPSF D8 — Vendor Resilience

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"Zillow." https://www.productionai.institute/graph/entities/incident-org-zillow (observed 2021-01-01; retrieved 2026-09-08). PAI.

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