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https://www.productionai.institute/graph/events/evt-aiid-1310

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Production AI Institute public record · AI Incident Database: Canada Revenue Agency (CRA) AI Chatbot 'Charlie' Reportedly Gave Incorrect Tax Filing Guidance at Scale · observed 2026-03-15
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AI Incident Database: Canada Revenue Agency (CRA) AI Chatbot 'Charlie' Reportedly Gave Incorrect Tax Filing Guidance at Scale

Charlie the Chatbot, an AI-powered system deployed by the Canada Revenue Agency (CRA), has reportedly been providing inaccurate or incomplete tax-related information to members of the public. An audit by the Auditor General of Canada reportedly found the chatbot produced correct responses in fewer than half of tested cases. The system has been publicly available across multiple CRA webpages since March 2020 and reportedly used by millions of users.

AI Incident Database · Incident 1310

Operator lens (medium): inspect D2 (output validation), D6 (autonomy oversight).

Confidence
82%
Sources
3
Entities
7
Detected
detected 124d ago

Event summary

Charlie the Chatbot, an AI-powered system deployed by the Canada Revenue Agency (CRA), has reportedly been providing inaccurate or incomplete tax-related information to members of the public. An audit by the Auditor General of Canada reportedly found the chatbot produced correct responses in fewer than half of tested cases. The system has been publicly available across multiple CRA webpages since March 2020 and reportedly used by millions of users.

D2D6

Linked entities

  • canada-revenue-agency-(cra)

    organisation | 70%

  • government-of-canada

    organisation | 70%

  • generative-ai-developers

    organisation | 70%

  • general-public

    organisation | 70%

  • general-public-of-canada

    organisation | 70%

  • epistemic-integrity

    organisation | 70%

  • canadian-taxpayers

    organisation | 70%

Related graph edges

EdgeTypeConfidence
ent-aiid-generative-ai-developers to ent-psf-d2maps to60%
ent-aiid-generative-ai-developers to ent-psf-d2maps to60%
ent-aiid-generative-ai-developers to ent-psf-d2maps to60%
ent-aiid-generative-ai-developers to ent-psf-d6maps to60%
ent-aiid-generative-ai-developers to ent-psf-d6maps to60%
ent-aiid-generative-ai-developers to ent-psf-d6maps to60%
ent-aiid-generative-ai-developers to ent-psf-d7maps to60%
ent-aiid-generative-ai-developers to ent-psf-d7maps to60%
ent-aiid-generative-ai-developers to ent-psf-d7maps to60%
ent-aiid-generative-ai-developers to ent-psf-d2maps to60%
ent-aiid-generative-ai-developers to ent-psf-d2maps to60%
ent-aiid-generative-ai-developers to ent-psf-d2maps to60%

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Event dates

  • Happened 12 Dec 2025

  • Detected 15 Mar 2026

Sources

  • AI Incident Database - Incident 1310

    secondary | checked 9 July 2026

    Open source
  • Auditor General Slams Ottawa’s $18 Million CRA Chatbot ‘Charlie’

    secondary | checked 15 Mar 2026

    Open source
  • CRA billed taxpayers over $18 million for AI chatbot that spouted inaccurate info

    secondary | checked 16 Dec 2025

    Open source
Cite this record

"AI Incident Database: Canada Revenue Agency (CRA) AI Chatbot 'Charlie' Reportedly Gave Incorrect Tax Filing Guidance at Scale." https://www.productionai.institute/graph/events/evt-aiid-1310 (observed 2025-12-12; retrieved 2026-07-17). PAI.

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