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https://www.productionai.institute/graph/entities/aiid-canada-revenue-agency-cra

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Production AI Institute public record · canada-revenue-agency-(cra) · observed 2026-03-15
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canada-revenue-agency-(cra)

canada-revenue-agency-(cra) - organisation named in the AI Incident Database harm index.

Confidence
70%
Sources
3
Events
1
Observed
observed 135d ago
canada-revenue-agency-(cra)

What changed

Charlie the Chatbot, an AI-powered system deployed by the Canada Revenue Agency (CRA), has reportedly been providing inaccurate or incomplete tax-related information to members of the public. An audit by the Auditor General of Canada reportedly found the chatbot produced correct responses in fewer than half of tested cases. The system has been publicly available across multiple CRA webpages since March 2020 and reportedly used by millions of users.

  • CRA billed taxpayers over $18 million for AI chatbot that spouted inaccurate infohttps://www.junonews.com/p/cra-billed-taxpayers-over-18-million
  • Auditor General Slams Ottawa’s $18 Million CRA Chatbot ‘Charlie’https://www.iphoneincanada.ca/2025/12/12/auditor-general-slams-ottawas-18-million-cra-chatbot-charlie/
  • AI Incident Database - Incident 1310https://incidentdatabase.ai/cite/1310/

Timeline

  1. 15 Mar 2026Canada Revenue Agency (CRA) AI Chatbot 'Charlie' Reportedly Gave Incorrect Tax Filing Guidance at Scale
    Incident82%
    • CRA billed taxpayers over $18 million for AI chatbot that spouted inaccurate infohttps://www.junonews.com/p/cra-billed-taxpayers-over-18-million
    • Auditor General Slams Ottawa’s $18 Million CRA Chatbot ‘Charlie’https://www.iphoneincanada.ca/2025/12/12/auditor-general-slams-ottawas-18-million-cra-chatbot-charlie/
    • AI Incident Database - Incident 1310https://incidentdatabase.ai/cite/1310/

PSF mapping

No PSF domains are mapped to this entity in the current public record.

Source trail (3)

secondary · checked 9 July 2026

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secondary · checked 15 Mar 2026

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secondary · checked 16 Dec 2025

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Related records

Connected entities

standardPSF D2 — Output ValidationstandardPSF D6 — Human Oversight

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"canada-revenue-agency-(cra)." https://www.productionai.institute/graph/entities/aiid-canada-revenue-agency-cra (observed 2026-03-15; retrieved 2026-07-28). PAI.

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