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CBC News — tribunal orders Air Canada to honor chatbot bereavement fare
Source evidence cited by public records. This page shows where the source is used, its trust tier, and when it was last checked in the seed.
Trust tier
primary
Linked records
1
Edges
0
Checked
3 July 2026
Records using this source
- Air Canada Chatbot Bereavement Fare
event | 1 Jan 2024 | 80%
Air Canada's AI chatbot incorrectly told a customer he could apply for a bereavement discount retroactively. When the customer attempted to claim the refund, Air Canada refused — arguing the chatbot was a 'separate legal entity' not bound by its advice. A Canadian tribunal rejected this defence and…