<- Production AI Graph
incident event
Air Canada Chatbot Bereavement Fare
Air Canada's AI chatbot incorrectly told a customer he could apply for a bereavement discount retroactively. When the customer attempted to claim the refund, Air Canada refused — arguing the chatbot was a 'separate legal entity' not bound by its advice. A Canadian tribunal rejected this defence and…
Confidence
80%
Sources
1
Entities
1
Detected
1 Jan 2024
Event summary
Air Canada's AI chatbot incorrectly told a customer he could apply for a bereavement discount retroactively. When the customer attempted to claim the refund, Air Canada refused — arguing the chatbot was a 'separate legal entity' not bound by its advice. A Canadian tribunal rejected this defence and…
D1D5
Linked entities
- Air Canada
organisation | 72%
Related graph edges
| Edge | Type | Confidence |
|---|---|---|
| ent-org-air-canada to ent-psf-d1 | maps to | 62% |
| ent-org-air-canada to ent-psf-d5 | maps to | 62% |