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https://www.productionai.institute/graph/sources/src-aiid-cite-639

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AI Incident Database - Incident 639

Source evidence cited by public records. This page shows where the source is used, its trust tier, and when it was last checked in the seed.

Trust tier
secondary
Linked records
3
Edges
6
Checked
checked 57d ago

Records using this source

  • air-canada

    entity | 10 Aug 2025 | 70%

    air-canada - organisation named in the AI Incident Database harm index.

  • jake-moffatt

    entity | 10 Aug 2025 | 70%

    jake-moffatt - organisation named in the AI Incident Database harm index.

  • Air Canada Chatbot Reportedly Provides Inaccurate Bereavement Fare Information, Leading to Customer Overpayment

    event | 10 Aug 2025 | 82%

    A Canadian small claims tribunal reportedly ordered Air Canada to pay $812.02 in damages and court fees after its website chatbot allegedly provided inaccurate information about bereavement fare eligibility, leading a customer to overpay for flights. The tribunal reportedly found the airline responsible for information presented by its chatbot, rejecting the argument that the chatbot was a separate legal entity, and characterized the error as negligent misrepresentation.

Source details

  • Type: research

  • Tier: secondary

  • Publisher: AI Incident Database

  • Last checked: 9 July 2026

Public URL

https://incidentdatabase.ai/cite/639/
Cite this record

"AI Incident Database - Incident 639." https://www.productionai.institute/graph/sources/src-aiid-cite-639 (observed 2026-07-09; retrieved 2026-09-04). PAI.

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