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https://www.productionai.institute/graph/sources/src-aiid-cite-748

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AI Incident Database - Incident 748

Source evidence cited by public records. This page shows where the source is used, its trust tier, and when it was last checked in the seed.

Trust tier
secondary
Linked records
5
Edges
6
Checked
checked 9d ago

Records using this source

  • paypal

    entity | 28 Feb 2025 | 70%

    paypal - organisation named in the AI Incident Database harm index.

  • kiri-wagstaff

    entity | 18 July 2024 | 70%

    kiri-wagstaff - organisation named in the AI Incident Database harm index.

  • paypal-customer-service-representatives

    entity | 18 July 2024 | 70%

    paypal-customer-service-representatives - organisation named in the AI Incident Database harm index.

  • paypal-customers

    entity | 18 July 2024 | 70%

    paypal-customers - organisation named in the AI Incident Database harm index.

  • Erroneous Declined Transaction Notification by PayPal AI Assistant

    event | 18 July 2024 | 78%

    On July 13th, 2024, a user reported an incident involving PayPal's generative AI chatbot. The chatbot allegedly incorrectly informed the user of a declined transaction that never occurred, causing confusion and prompting a call to customer service for clarification. This false alert suggests a flaw in the AI system's reliability. The incident created unnecessary labor for both the user and PayPal's human support, demonstrating the potential harm of deploying generative AI wi…

Source details

  • Type: research

  • Tier: secondary

  • Publisher: AI Incident Database

  • Last checked: 9 July 2026

Public URL

https://incidentdatabase.ai/cite/748/
Cite this record

"AI Incident Database - Incident 748." https://www.productionai.institute/graph/sources/src-aiid-cite-748 (observed 2026-07-09; retrieved 2026-07-18). PAI.

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