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A customer support AI went rogue—and it’s a warning for every company considering replacing workers with automation

Source evidence cited by public records. This page shows where the source is used, its trust tier, and when it was last checked in the seed.

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secondary
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1
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checked 454d ago

Records using this source

  • Anysphere AI Support Bot for Cursor Reportedly Invents Login Policy, Leading to Subscription Cancellations

    event | 15 May 2025 | 82%

    In April 2025, users of Cursor, an AI-powered coding assistant developed by Anysphere, reported being logged out unexpectedly. An AI-powered support bot, "Sam," allegedly responded with an invented login policy to justify the behavior. The hallucinated policy was not based on any real company change. The incident reportedly led to subscription cancellations.

Source details

  • Type: news

  • Tier: secondary

  • Publisher: fortune.com

  • Last checked: 22 Apr 2025

Public URL

https://fortune.com/article/customer-support-ai-cursor-went-rogue/
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"A customer support AI went rogue—and it’s a warning for every company considering replacing workers with automation." https://www.productionai.institute/graph/sources/src-aiid-report-5082 (observed 2025-04-22; retrieved 2026-07-20). PAI.

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