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https://www.productionai.institute/graph/events/evt-aiid-1039

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Production AI Institute public record · fortune.com: Anysphere AI Support Bot for Cursor Reportedly Invents Login Policy, Leading to Subscription Cancellations · observed 2025-05-15
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fortune.com: Anysphere AI Support Bot for Cursor Reportedly Invents Login Policy, Leading to Subscription Cancellations

In April 2025, users of Cursor, an AI-powered coding assistant developed by Anysphere, reported being logged out unexpectedly. An AI-powered support bot, "Sam," allegedly responded with an invented login policy to justify the behavior. The hallucinated policy was not based on any real company change. The incident reportedly led to subscription cancellations.

AI Incident Database · Incident 1039

Operator lens (medium): inspect D2 (output validation), D6 (autonomy oversight).

Confidence
82%
Sources
3
Entities
6
Detected
detected 430d ago

Event summary

In April 2025, users of Cursor, an AI-powered coding assistant developed by Anysphere, reported being logged out unexpectedly. An AI-powered support bot, "Sam," allegedly responded with an invented login policy to justify the behavior. The hallucinated policy was not based on any real company change. The incident reportedly led to subscription cancellations.

D2D6

Linked entities

  • unknown-llm-developer

    organisation | 70%

  • Anysphere

    vendor | 70%

  • cursor

    organisation | 70%

  • software-developers

    organisation | 70%

  • small-businesses-relying-on-cursor

    organisation | 70%

  • cursor-users

    organisation | 70%

Related graph edges

EdgeTypeConfidence
ent-aiid-unknown-llm-developer to ent-psf-d2maps to60%
ent-aiid-unknown-llm-developer to ent-psf-d2maps to60%
ent-aiid-unknown-llm-developer to ent-psf-d2maps to60%
ent-aiid-unknown-llm-developer to ent-psf-d6maps to60%
ent-aiid-unknown-llm-developer to ent-psf-d6maps to60%
ent-aiid-unknown-llm-developer to ent-psf-d6maps to60%
ent-aiid-cursor to ent-psf-d6maps to60%
ent-aiid-cursor to ent-psf-d6maps to60%
ent-aiid-cursor to ent-psf-d6maps to60%
ent-aiid-cursor to ent-psf-d8maps to60%
ent-aiid-cursor to ent-psf-d8maps to60%
ent-aiid-cursor to ent-psf-d8maps to60%

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Event dates

  • Happened 19 Apr 2025

  • Detected 15 May 2025

Sources

  • A customer support AI went rogue—and it’s a warning for every company considering replacing workers with automation

    secondary | checked 22 Apr 2025

    Open source
  • A.I. Is Getting More Powerful, but Its Hallucinations Are Getting Worse

    primary | checked 5 May 2025

    Open source
  • AI Incident Database - Incident 1039

    secondary | checked 9 July 2026

    Open source
Cite this record

"fortune.com: Anysphere AI Support Bot for Cursor Reportedly Invents Login Policy, Leading to Subscription Cancellations." https://www.productionai.institute/graph/events/evt-aiid-1039 (observed 2025-04-19; retrieved 2026-07-19). PAI.

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