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Callers to Washington state hotline press 2 for Spanish and get accented AI English instead

Source evidence cited by public records. This page shows where the source is used, its trust tier, and when it was last checked in the seed.

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primary
Linked records
1
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Checked
checked 189d ago

Records using this source

  • Washington State DOL's AI Phone System Reportedly Failed to Provide Spanish-Language Service to Callers Requesting Spanish

    event | 6 Apr 2026 | 82%

    For months, callers to the Washington State Department of Licensing who selected Spanish reportedly received AI-generated English responses spoken with a Spanish accent rather than actual Spanish-language service. The agency reportedly apologized and said staff configuration caused the error, which purportedly created accessibility problems for callers seeking language support.

Source details

  • Type: news

  • Tier: primary

  • Publisher: apnews.com

  • Last checked: 3 Mar 2026

Public URL

https://apnews.com/article/washington-dol-spanish-accent-ai-3a1b8438a5674c07242a8d48c057d5a3
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"Callers to Washington state hotline press 2 for Spanish and get accented AI English instead." https://www.productionai.institute/graph/sources/src-aiid-report-6929 (observed 2026-03-03; retrieved 2026-09-08). PAI.

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