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https://www.productionai.institute/graph/events/evt-aiid-1401

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Production AI Institute public record · AI Incident Database: Washington State DOL's AI Phone System Reportedly Failed to Provide Spanish-Language Service to Callers Requesting Spanish · observed 2026-04-06
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AI Incident Database: Washington State DOL's AI Phone System Reportedly Failed to Provide Spanish-Language Service to Callers Requesting Spanish

For months, callers to the Washington State Department of Licensing who selected Spanish reportedly received AI-generated English responses spoken with a Spanish accent rather than actual Spanish-language service. The agency reportedly apologized and said staff configuration caused the error, which purportedly created accessibility problems for callers seeking language support.

AI Incident Database · Incident 1401

Operator lens (medium): inspect D2 (output validation), D6 (autonomy oversight).

Confidence
82%
Sources
3
Entities
5
Detected
detected 151d ago

Event summary

For months, callers to the Washington State Department of Licensing who selected Spanish reportedly received AI-generated English responses spoken with a Spanish accent rather than actual Spanish-language service. The agency reportedly apologized and said staff configuration caused the error, which purportedly created accessibility problems for callers seeking language support.

D2D6

Linked entities

  • Amazon

    vendor | 70%

  • washington-state-department-of-licensing

    organisation | 70%

  • spanish-language-speakers

    organisation | 70%

  • general-public-of-washington-state

    organisation | 70%

  • general-public

    organisation | 70%

Related graph edges

EdgeTypeConfidence
ent-vendor-amazon to ent-psf-d2maps to60%
ent-vendor-amazon to ent-psf-d2maps to60%
ent-vendor-amazon to ent-psf-d2maps to60%
ent-vendor-amazon to ent-psf-d6maps to60%
ent-vendor-amazon to ent-psf-d6maps to60%
ent-vendor-amazon to ent-psf-d6maps to60%
ent-vendor-amazon to ent-psf-d2maps to60%
ent-vendor-amazon to ent-psf-d2maps to60%
ent-vendor-amazon to ent-psf-d2maps to60%
ent-vendor-amazon to ent-psf-d6maps to60%
ent-vendor-amazon to ent-psf-d6maps to60%
ent-vendor-amazon to ent-psf-d6maps to60%

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Event dates

  • Happened 27 Feb 2026

  • Detected 6 Apr 2026

Sources

  • AI Incident Database - Incident 1401

    secondary | checked 9 July 2026

    Open source
  • Callers to Washington state hotline press 2 for Spanish and get accented AI English instead

    primary | checked 3 Mar 2026

    Open source
  • Washington roasted for using AI feature with heavily accented English instead of actual Spanish on state helpline

    secondary | checked 6 Apr 2026

    Open source
Cite this record

"AI Incident Database: Washington State DOL's AI Phone System Reportedly Failed to Provide Spanish-Language Service to Callers Requesting Spanish." https://www.productionai.institute/graph/events/evt-aiid-1401 (observed 2026-02-27; retrieved 2026-09-04). PAI.

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