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pai source
Air Canada Chatbot Bereavement Fare — PAI incident record
Source evidence cited by graph records. This page shows where the source is used, its trust tier, and when it was last checked in the seed.
Trust tier
pai assessment
Linked records
2
Edges
2
Checked
1 July 2026
Records using this source
- Air Canada
entity | 1 Jan 2024 | 72%
Air Canada — organisation named in the Production AI Institute incident registry.
- Air Canada Chatbot Bereavement Fare
event | 1 Jan 2024 | 80%
Air Canada's AI chatbot incorrectly told a customer he could apply for a bereavement discount retroactively. When the customer attempted to claim the refund, Air Canada refused — arguing the chatbot was a 'separate legal entity' not bound by its advice. A Canadian tribunal rejected this defence and…