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https://www.productionai.institute/graph/entities/aiid-cursor-users

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Production AI Institute public record · cursor-users · observed 2025-05-15
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cursor-users

cursor-users - organisation named in the AI Incident Database harm index.

Confidence
70%
Sources
3
Events
1
Observed
observed 439d ago
cursor-users

What changed

In April 2025, users of Cursor, an AI-powered coding assistant developed by Anysphere, reported being logged out unexpectedly. An AI-powered support bot, "Sam," allegedly responded with an invented login policy to justify the behavior. The hallucinated policy was not based on any real company change. The incident reportedly led to subscription cancellations.

  • A customer support AI went rogue—and it’s a warning for every company considering replacing workers with automationhttps://fortune.com/article/customer-support-ai-cursor-went-rogue/
  • A.I. Is Getting More Powerful, but Its Hallucinations Are Getting Worsehttps://www.nytimes.com/2025/05/05/technology/ai-hallucinations-chatgpt-google.html
  • AI Incident Database - Incident 1039https://incidentdatabase.ai/cite/1039/

Timeline

  1. 15 May 2025Anysphere AI Support Bot for Cursor Reportedly Invents Login Policy, Leading to Subscription Cancellations
    Incident82%
    • A customer support AI went rogue—and it’s a warning for every company considering replacing workers with automationhttps://fortune.com/article/customer-support-ai-cursor-went-rogue/
    • A.I. Is Getting More Powerful, but Its Hallucinations Are Getting Worsehttps://www.nytimes.com/2025/05/05/technology/ai-hallucinations-chatgpt-google.html
    • AI Incident Database - Incident 1039https://incidentdatabase.ai/cite/1039/

PSF mapping

No PSF domains are mapped to this entity in the current public record.

Source trail (3)

primary · checked 5 May 2025

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secondary · checked 9 July 2026

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secondary · checked 22 Apr 2025

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"cursor-users." https://www.productionai.institute/graph/entities/aiid-cursor-users (observed 2025-05-15; retrieved 2026-07-28). PAI.

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