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https://www.productionai.institute/graph/entities/aiid-spanish-language-speakers

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Production AI Institute public record · spanish-language-speakers · observed 2026-04-06
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spanish-language-speakers

spanish-language-speakers - organisation named in the AI Incident Database harm index.

Confidence
70%
Sources
3
Events
1
Observed
observed 155d ago
spanish-language-speakers

What changed

For months, callers to the Washington State Department of Licensing who selected Spanish reportedly received AI-generated English responses spoken with a Spanish accent rather than actual Spanish-language service. The agency reportedly apologized and said staff configuration caused the error, which purportedly created accessibility problems for callers seeking language support.

  • Callers to Washington state hotline press 2 for Spanish and get accented AI English insteadhttps://apnews.com/article/washington-dol-spanish-accent-ai-3a1b8438a5674c07242a8d48c057d5a3
  • Washington roasted for using AI feature with heavily accented English instead of actual Spanish on state helplinehttps://fortune.com/2026/03/02/washington-state-accented-english-with-spanish-accent-amazon-web-services/
  • AI Incident Database - Incident 1401https://incidentdatabase.ai/cite/1401/

Timeline

  1. 6 Apr 2026Washington State DOL's AI Phone System Reportedly Failed to Provide Spanish-Language Service to Callers Requesting Spanish
    Incident82%
    • Callers to Washington state hotline press 2 for Spanish and get accented AI English insteadhttps://apnews.com/article/washington-dol-spanish-accent-ai-3a1b8438a5674c07242a8d48c057d5a3
    • Washington roasted for using AI feature with heavily accented English instead of actual Spanish on state helplinehttps://fortune.com/2026/03/02/washington-state-accented-english-with-spanish-accent-amazon-web-services/
    • AI Incident Database - Incident 1401https://incidentdatabase.ai/cite/1401/

PSF mapping

No PSF domains are mapped to this entity in the current public record.

Source trail (3)

primary · checked 3 Mar 2026

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secondary · checked 9 July 2026

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secondary · checked 6 Apr 2026

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"spanish-language-speakers." https://www.productionai.institute/graph/entities/aiid-spanish-language-speakers (observed 2026-04-06; retrieved 2026-09-08). PAI.

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