Amazon

What changed

For months, callers to the Washington State Department of Licensing who selected Spanish reportedly received AI-generated English responses spoken with a Spanish accent rather than actual Spanish-language service. The agency reportedly apologized and said staff configuration caused the error, which purportedly created accessibility problems for callers seeking language support.

Timeline

1. 6 Apr 2026Washington State DOL's AI Phone System Reportedly Failed to Provide Spanish-Language Service to Callers Requesting Spanish
   Incident82%

   • Callers to Washington state hotline press 2 for Spanish and get accented AI English insteadhttps://apnews.com/article/washington-dol-spanish-accent-ai-3a1b8438a5674c07242a8d48c057d5a3
   • Washington roasted for using AI feature with heavily accented English instead of actual Spanish on state helplinehttps://fortune.com/2026/03/02/washington-state-accented-english-with-spanish-accent-amazon-web-services/
   • AI Incident Database - Incident 1401https://incidentdatabase.ai/cite/1401/

   Callers to Washington state hotline press 2 for Spanish and get accented AI English insteadWashington roasted for using AI feature with heavily accented English instead of actual Spanish on state helplineAI Incident Database - Incident 1401
2. 15 Mar 2026Amazon Delivery Van Reportedly Became Stranded on Essex Mudflats After GPS Routed It Onto the Broomway
   Incident82%

   • A Deadly Medieval Path in England Claims a Modern Victim: An Amazon Vanhttps://www.nytimes.com/2026/02/17/world/europe/broomway-england-amazon-van.html
   • Delivery van 'stuck on deadliest mudflat footpath'https://www.bbc.com/news/articles/cn9e32yv9g5o
   • AI Incident Database - Incident 1376https://incidentdatabase.ai/cite/1376/

   A Deadly Medieval Path in England Claims a Modern Victim: An Amazon VanDelivery van 'stuck on deadliest mudflat footpath'AI Incident Database - Incident 1376
3. 21 Sept 2025Malicious Nx npm Packages Reportedly Weaponize AI Coding Agents for Data Exfiltration
   Incident82%

   • Weaponizing AI Coding Agents for Malware in the Nx Malicious Package Security Incidenthttps://snyk.io/blog/weaponizing-ai-coding-agents-for-malware-in-the-nx-malicious-package/
   • Artificial intelligence ushers in a golden age of hacking, experts sayhttps://www.washingtonpost.com/technology/2025/09/20/ai-hacking-cybersecurity-cyberthreats/
   • AI Incident Database - Incident 1210https://incidentdatabase.ai/cite/1210/

   Weaponizing AI Coding Agents for Malware in the Nx Malicious Package Security IncidentArtificial intelligence ushers in a golden age of hacking, experts sayAI Incident Database - Incident 1210
4. 15 Aug 2025Amazon’s Experimental Hiring Tool Allegedly Displayed Gender Bias in Candidate Rankings
   Incident82%

   • 2018 in Review: 10 AI Failureshttps://medium.com/syncedreview/2018-in-review-10-ai-failures-c18faadf5983
   • Amazon scraps 'sexist AI' recruitment toolhttps://www.independent.co.uk/life-style/gadgets-and-tech/amazon-ai-sexist-recruitment-tool-algorithm-a8579161.html
   • AI Incident Database - Incident 37https://incidentdatabase.ai/cite/37/

   2018 in Review: 10 AI FailuresAmazon scraps 'sexist AI' recruitment toolAI Incident Database - Incident 37
5. 3 Aug 2025Alleged Malicious Wiping Command Found in Amazon Q AI Assistant
   Incident82%

   • Hacker slips malicious 'wiping' command into Amazon's Q AI coding assistant - and devs are worriedhttps://www.zdnet.com/article/hacker-slips-malicious-wiping-command-into-amazons-q-ai-coding-assistant-and-devs-are-worried/
   • Security Update for Amazon Q Developer Extension for Visual Studio Code (Version #1.84)https://aws.amazon.com/security/security-bulletins/AWS-2025-015/
   • AI Incident Database - Incident 1158https://incidentdatabase.ai/cite/1158/

   Hacker slips malicious 'wiping' command into Amazon's Q AI coding assistant - and devs are worriedSecurity Update for Amazon Q Developer Extension for Visual Studio Code (Version #1.84)AI Incident Database - Incident 1158
6. 3 Aug 2025Amazon Reportedly Recommends Explosive-Producing Ingredients as 'Frequently Bought Together' Items for Chemicals
   Incident82%

   • Potentially deadly bomb ingredients are ‘frequently bought together’ on Amazonhttps://www.channel4.com/news/potentially-deadly-bomb-ingredients-on-amazon
   • Amazon's algorithm reportedly suggests shoppers purchase items that can be used to create dangerous reactions and explo…https://www.businessinsider.com/report-amazon-suggests-shoppers-purchase-dangerous-item-combinations-2017-9
   • AI Incident Database - Incident 329https://incidentdatabase.ai/cite/329/

   Potentially deadly bomb ingredients are ‘frequently bought together’ on AmazonAmazon's algorithm reportedly suggests shoppers purchase items that can be used to create dangerous reactions and explo…AI Incident Database - Incident 329
7. 6 Mar 2025Amazon and Google AI Allegedly Promote Mein Kampf as 'a True Work of Art' in Search Results
   Incident78%

   • Google and Amazon AI Say Hitler’s Mein Kampf Is ‘a True Work of Art’https://www.404media.co/google-amazon-ai-search-mein-kampf-reviews/
   • AI Incident Database - Incident 967https://incidentdatabase.ai/cite/967/

   Google and Amazon AI Say Hitler’s Mein Kampf Is ‘a True Work of Art’AI Incident Database - Incident 967
8. 28 Feb 2025Alleged Inclusion of 12,000 Live API Keys in LLM Training Data Reportedly Poses Security Risks
   Incident78%

   • 12,000+ API Keys and Passwords Found in Public Datasets Used for LLM Traininghttps://thehackernews.com/2025/02/12000-api-keys-and-passwords-found-in.html
   • AI Incident Database - Incident 956https://incidentdatabase.ai/cite/956/

   12,000+ API Keys and Passwords Found in Public Datasets Used for LLM TrainingAI Incident Database - Incident 956
9. 7 Sept 2024Amazon's Alexa Reportedly Shows Political Preference Error in Trump-Harris Presidential Race Queries
   Incident82%

   • Alexa endorses Kamala Harris, refuses to talk about Trumphttps://www.theregister.com/2024/09/04/error_amazon_alexa_k/
   • Amazon’s Alexa favored Harris over Trump after AI upgradehttps://www.washingtonpost.com/technology/2024/09/05/amazon-alexa-ai-trump-harris-election-bias/
   • AI Incident Database - Incident 778https://incidentdatabase.ai/cite/778/

   Alexa endorses Kamala Harris, refuses to talk about TrumpAmazon’s Alexa favored Harris over Trump after AI upgradeAI Incident Database - Incident 778
10. 20 Jan 2024Proliferation of Products on Amazon Titled with ChatGPT Error Messages
    Incident82%

    • Lazy use of AI leads to Amazon products called “I cannot fulfill that request”https://arstechnica.com/ai/2024/01/lazy-use-of-ai-leads-to-amazon-products-called-i-cannot-fulfill-that-request/
    • Amazon Is Selling Products With AI-Generated Names Like "I Cannot Fulfill This Request It Goes Against OpenAI Use Polic…https://futurism.com/amazon-products-ai-generated
    • AI Incident Database - Incident 625https://incidentdatabase.ai/cite/625/

    Lazy use of AI leads to Amazon products called “I cannot fulfill that request”Amazon Is Selling Products With AI-Generated Names Like "I Cannot Fulfill This Request It Goes Against OpenAI Use Polic…AI Incident Database - Incident 625
11. 21 Dec 2023Amazon Allegedly Violated Children's Privacy through Default Voice Collection Settings
    Incident82%

    • FTC charges Amazon with privacy violations over Alexa and Ring camerashttps://www.11alive.com/article/news/nation-world/ftc-amazon-privacy-violations-alexa-ring-cameras/507-65cb560c-3b53-40a6-a2af-d1d495c3035b
    • Amazon to pay $30 million over alleged Alexa, Ring privacy violationshttps://www.washingtontimes.com/news/2023/may/31/amazon-to-pay-30-million-over-alleged-alexa-ring-p/
    • AI Incident Database - Incident 556https://incidentdatabase.ai/cite/556/

    FTC charges Amazon with privacy violations over Alexa and Ring camerasAmazon to pay $30 million over alleged Alexa, Ring privacy violationsAI Incident Database - Incident 556
12. 24 July 2023Amazon Rife with Many Allegedly AI-Generated Books of Suspect Quality
    Incident78%

    • AI-Generated Books of Nonsense Are All Over Amazon's Bestseller Listshttps://www.vice.com/en/article/v7b774/ai-generated-books-of-nonsense-are-all-over-amazons-bestseller-lists
    • AI Incident Database - Incident 575https://incidentdatabase.ai/cite/575/

    AI-Generated Books of Nonsense Are All Over Amazon's Bestseller ListsAI Incident Database - Incident 575

PSF mapping