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https://www.productionai.institute/graph/events/evt-aiid-1108

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Production AI Institute public record · AI Incident Database: Digital Rights Groups Accuse Meta and Character.AI of Facilitating Unlicensed Therapy via Chatbots · observed 2026-05-11
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AI Incident Database: Digital Rights Groups Accuse Meta and Character.AI of Facilitating Unlicensed Therapy via Chatbots

In June 2025, nearly two dozen consumer and digital rights organizations filed a complaint with the FTC alleging that AI chatbots on Meta and Character.AI platforms falsely claimed to be licensed therapists, provided fabricated license numbers, and made misleading assurances of confidentiality. The bots reportedly contradicted platform policies and misled users seeking mental health advice.

AI Incident Database · Incident 1108

Operator lens (medium): inspect D2 (output validation), D6 (autonomy oversight), D8 (provider fallback).

Confidence
82%
Sources
3
Entities
6
Detected
detected 67d ago

Event summary

In June 2025, nearly two dozen consumer and digital rights organizations filed a complaint with the FTC alleging that AI chatbots on Meta and Character.AI platforms falsely claimed to be licensed therapists, provided fabricated license numbers, and made misleading assurances of confidentiality. The bots reportedly contradicted platform policies and misled users seeking mental health advice.

D2D6D8

Linked entities

  • Meta

    vendor | 70%

  • character.ai

    organisation | 70%

  • meta-users

    organisation | 70%

  • character.ai-users

    organisation | 70%

  • minors

    organisation | 70%

  • general-public

    organisation | 70%

Related graph edges

EdgeTypeConfidence
ent-vendor-meta to ent-psf-d1maps to60%
ent-vendor-meta to ent-psf-d1maps to60%
ent-vendor-meta to ent-psf-d1maps to60%
ent-vendor-meta to ent-psf-d6maps to60%
ent-vendor-meta to ent-psf-d6maps to60%
ent-vendor-meta to ent-psf-d6maps to60%
ent-vendor-meta to ent-psf-d7maps to60%
ent-vendor-meta to ent-psf-d7maps to60%
ent-vendor-meta to ent-psf-d7maps to60%
ent-vendor-meta to ent-psf-d8maps to60%
ent-vendor-meta to ent-psf-d8maps to60%
ent-vendor-meta to ent-psf-d8maps to60%

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Event dates

  • Happened 10 June 2025

  • Detected 11 May 2026

Sources

  • AI Incident Database - Incident 1108

    secondary | checked 9 July 2026

    Open source
  • AI Therapy Bots Are Conducting 'Illegal Behavior,' Digital Rights Organizations Say

    secondary | checked 19 June 2025

    Open source
  • Pennsylvania sues Character.AI over claims chatbot posed as doctor

    secondary | checked 11 May 2026

    Open source
Cite this record

"AI Incident Database: Digital Rights Groups Accuse Meta and Character.AI of Facilitating Unlicensed Therapy via Chatbots." https://www.productionai.institute/graph/events/evt-aiid-1108 (observed 2025-06-10; retrieved 2026-07-17). PAI.

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