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https://www.productionai.institute/graph/events/evt-aiid-360

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Production AI Institute public record · AI Incident Database: McDonald's AI Drive-Thru Allegedly Collected Biometric Customer Data without Consent, Violating BIPA · observed 2022-10-25
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AI Incident Database: McDonald's AI Drive-Thru Allegedly Collected Biometric Customer Data without Consent, Violating BIPA

McDonald's use of chatbot in its AI drive-through in Chicago was alleged in a lawsuit to have collected and processed voice data without user consent to predict customer information, which violated Illinois Biometric Information Privacy Act (BIPA).

AI Incident Database · Incident 360

Operator lens (high): inspect D2 (output validation), D3 (data handling), D6 (autonomy oversight).

Confidence
82%
Sources
3
Entities
6
Detected
detected 1363d ago

Event summary

McDonald's use of chatbot in its AI drive-through in Chicago was alleged in a lawsuit to have collected and processed voice data without user consent to predict customer information, which violated Illinois Biometric Information Privacy Act (BIPA).

D2D3D6

Linked entities

  • mcd-tech-labs

    organisation | 70%

  • apprente

    organisation | 70%

  • mcdonald's

    organisation | 70%

  • shannon-carpenter

    organisation | 70%

  • mcdonald's-customers-residing-in-illinois

    organisation | 70%

  • mcdonald's-customers

    organisation | 70%

Related graph edges

EdgeTypeConfidence
ent-aiid-mcd-tech-labs to ent-psf-d2maps to60%
ent-aiid-mcd-tech-labs to ent-psf-d2maps to60%
ent-aiid-mcd-tech-labs to ent-psf-d2maps to60%
ent-aiid-mcd-tech-labs to ent-psf-d3maps to60%
ent-aiid-mcd-tech-labs to ent-psf-d3maps to60%
ent-aiid-mcd-tech-labs to ent-psf-d3maps to60%
ent-aiid-mcd-tech-labs to ent-psf-d6maps to60%
ent-aiid-mcd-tech-labs to ent-psf-d6maps to60%
ent-aiid-mcd-tech-labs to ent-psf-d6maps to60%

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Event dates

  • Happened 15 Oct 2021

  • Detected 25 Oct 2022

Sources

  • AI Incident Database - Incident 360

    secondary | checked 9 July 2026

    Open source
  • McDonald's AI drive-thru bot accused of breaking biometrics privacy law

    secondary | checked 5 Oct 2022

    Open source
  • McDonald’s faces lawsuit over its voice recognition technology

    secondary | checked 24 Aug 2022

    Open source
Cite this record

"AI Incident Database: McDonald's AI Drive-Thru Allegedly Collected Biometric Customer Data without Consent, Violating BIPA." https://www.productionai.institute/graph/events/evt-aiid-360 (observed 2021-10-15; retrieved 2026-07-19). PAI.

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